Pricing
Start on Free or try a paid plan for 30 days without a card. Every paid seat includes AI resolutions, with a clear rate for extras.
Trial: up to 25 AI resolutions total. Paid allowance starts after upgrade.
Best for testing the widget and the AI on a low ticket volume.
Free forever for one agent
Up to 5 agents total; extra agents €9.99/month each.
Free plan — no credit card · no time limit
Best for small teams on web chat, email, Instagram and Messenger.
billed monthly
Trial: up to 25 AI resolutions total. Paid allowance starts after upgrade.
Then €0.99 per extra resolution
30-day trial · no card
Best for growing teams that want WhatsApp, AI drafting for agents and unlimited integrations.
billed monthly
Trial: up to 25 AI resolutions total. Paid allowance starts after upgrade.
Then €0.56 per extra resolution
30-day trial · no card
Best for larger teams that need SSO/SAML, SCIM provisioning and priority support.
billed monthly
Trial: up to 25 AI resolutions total. Paid allowance starts after upgrade.
Then €0.49 per extra resolution
30-day trial · no card
Prices exclude VAT. The applicable rate for your country is added at checkout. WhatsApp uses the official WhatsApp Business API — Meta's per-conversation charges are billed by Meta directly to your WhatsApp Business Account.
Each paid seat adds its own monthly AI allowance. Only completed AI resolutions beyond the combined allowance are charged at your plan's rate.
Set a monthly AI spend cap in Settings → Resolutions to limit overage.
Included AI resolutions / month →Example · 3 Standard agents, billed monthly
Example excludes VAT and any third-party charges.
The differences that usually decide the plan.
Monthly · EUR| Feature | ||||
|---|---|---|---|---|
| AI & usage | ||||
| Included AI resolutions / month | 0 / mo | 50 /agent/mo | 150 /agent/mo | 350 /agent/mo |
| Extra resolutions | Not included | €0.99 per extra resolution | €0.56 per extra resolution | €0.49 per extra resolution |
| AI answers on web chat | While trial credits last | Included | Included | Included |
| AI drafting for agents | Not included | Not included | Included | Included |
| Channels & inboxes | ||||
| Inboxes | 1 | 2 | 5 | Unlimited |
| Messenger & Instagram | Not included | Included | Included | Included |
| Not included | Not included | Included | Included | |
| Sales | ||||
| Contacts, companies & deal pipeline | Included | Included | Included | Included |
| Automatic lead capture & round-robin assignment | Not included | Included | Included | Included |
| Multiple pipelines | Not included | Not included | Included | Included |
| Sales goals with attainment & pace | Not included | Not included | Included | Included |
| Outreach sequences | Not included | Not included | Included | Included |
| Quotes customers accept online | Not included | Not included | Not included | Included |
| Team & security | ||||
| Users | Up to 5 | Up to 25 | Up to 50 | Unlimited |
| App integrations | None | 1 app | Unlimited | Unlimited |
| SSO / SAML | Not included | Not included | Not included | Included |
billed monthly
Trial: up to 25 AI resolutions total. Paid allowance starts after upgrade.
€30.00 per month per workspace · 100 AI minutes included
Additional usage and managed phone numbers are billed separately.
€99.00 per month per workspace · Starter, 15,000 emails included
Growth €199.00 · 40,000 emails · Scale €299.00 · 75,000 emails
Every tier: segments built on support, sales and order data, campaign analytics and — on a paid plan — the AI email writer.
Extra emails only if you switch them on: €2.00 per 1,000. Sales comes with your plan.
Custom deployment, dedicated success management, and enterprise-grade security & compliance for large organizations.
AI answers from your knowledge, with the source attached. When a person needs to step in, the conversation, customer details and next action are already together.
Capabilities and AI allowance vary by plan.
Explore Support →
No. The 30-day trial of a paid plan needs no credit card either — pick Standard, Professional or Premium and start using it immediately, with nothing to enter and nothing charged.
Choose a paid plan to keep its features, or do nothing — your workspace simply continues on the Free plan, with any unused trial AI resolutions carried over. Nothing is deleted either way.
Extra resolutions beyond your plan's allowance are billed automatically per resolution, at your plan's rate — from €0.49 on Premium up to €0.99 on Standard. Nothing to pre-purchase; it's added to your next invoice.
No. The Free plan needs no credit card at all.
No. Starting a trial never asks for a payment method, so nothing is ever charged automatically. You're only billed if you actively choose a paid plan and complete checkout.
Standard includes 50 AI resolutions per agent per month, Professional includes 150, and Premium includes 350. Enterprise is unlimited. The Free plan has no recurring resolution allowance.
No. A resolution is counted once per conversation, per billing cycle. If a customer reopens that same conversation, it isn't billed again for that cycle.
Yes. If the conversation is reopened, the customer rates the resolution negatively, or a human agent takes it over shortly after, the resolution charge is reversed automatically — no action needed from you.
A resolution is a conversation the AI answered end-to-end with no human reply in the thread, counted once per conversation per billing cycle. See "How we measure this" above for the full definition, the settling window, and worked examples.
Nothing stops automatically — the AI keeps answering, and each extra resolution beyond your allowance is billed automatically at your plan's rate on your next invoice. If you'd rather have a hard ceiling, set a monthly AI spend cap in Settings → Resolutions so overage can never run past the amount you choose.
Every plan is priced per agent seat, and each plan includes one agent. You can add more seats at any time as your team grows.
Monthly billing charges the monthly per-agent rate every month. Annual billing charges annually, at a lower per-agent rate — Standard, for example, drops from €24.99/agent/mo to €19.99/agent/mo billed annually.
Yes — from the billing portal, no email or call required. Cancelling stops the renewal, and at the end of the period your workspace steps down to the Free plan. Nothing is deleted.
CustomerEagle doesn't add a WhatsApp markup, but WhatsApp itself runs on Meta's official Business API, which carries Meta's own per-conversation fees. Those are billed by Meta directly to your WhatsApp Business Account, not by CustomerEagle.
Point us at your Zendesk, Intercom or Freshdesk help center — we import your articles, macros and customer records. (Tickets stay in your old tool.)
Deploy the widget on one page or channel first. Compare what it resolves against your current tool with zero risk.
Happy with the numbers? Roll out everywhere with a single script tag. Cancel when you're ready.
Every workspace's data is stored separately from every other customer's, encrypted in transit and at rest, with primary hosting in the EU. Your support data is never used to train general models.
Primary hosting in the EU. GDPR — DPA available for every customer. Encrypted in transit and at rest. Every workspace's data stored separately.
Try a paid plan without a card, or talk through your setup with our team.