Where is my order?
Help customers with order questions using your connected store and verified customer context. Keep the conversation alongside the information your agents need.
See the workflowIndustries E-commerce & retailSupport that knows your businessBetter support.
Better support.
Before and after checkout.
Give shoppers answers grounded in your product knowledge and connected order data. Bring AI, your team and customer context into one support workspace.
Explore the product. Choose the plan that fits your team.Shopify and WooCommerce teams with recurring product, delivery and returns questions.
Answers from your knowledgeConnected customer contextHuman approvalsVoice when enabled
The questions behind the work
Built for the moments your team knows well.
Fashion & apparel · Electronics · Home & furniture · Specialist retailers
Will this work for me?
Use your size guides, product information and FAQs to answer questions before purchase. Escalate advice that needs a person.
See the workflowCan you make an exception?
Give the team the relevant policy and customer request. Route sensitive connected actions through your configured approval flow.
See the workflow
CustomerEagleInbox · E-commerce & retail
AI + your teamCustomer question
Can I return the jacket from order #1042?
Returns policy · connected order
The policy allows returns within 30 days. I can help you start a return request.
Customer contextOrder #1042 · delivered
Return request → team review
From question to next stepAI does the groundwork.
AI does the groundwork.
Your team keeps control.
- 1
Ground the answer
Returns policy · connected order
- 2
Bring the context
Order #1042 · delivered
- 3
Make the handover
Return request → team review
Store access requires a configured integration. Refund and return actions depend on your connection, permissions and approval policy.
More than a quick reply.
A useful next step.
Start with knowledge
Use the information you review and maintain to guide AI answers.
Keep decisions accountable
Route configured sensitive actions for approval and give your team the context.
Go beyond another message
Bring in voice or consent-based co-browsing when enabled and appropriate.
Sales
Turn a good conversation into a next step.
Bring leads, deals and follow-ups onto the customer record your team already knows. See what needs attention today and keep opportunities moving.
- Lead inbox, deal pipelines and activity timelines
- Meetings, sequences, sales goals and forecasts
- AI follow-up drafts and shared customer context
Core Sales on every plan. Advanced tools on Professional; quotes and CRM sync on Premium. AI uses credits.
Explore Sales →
Marketing
Stay relevant after the first conversation.
Build audiences from customer context, create campaigns and guide people through visual journeys. Keep consent and support context close to every send.
- Email and SMS campaigns, forms and pop-ups
- Audience segments and visual customer journeys
- AI email drafts, campaign reports and consent controls
Separate paid add-on; features vary by tier. AI needs Standard or above and credits. SMS uses your provider.
Explore Marketing →
A clear start
Make it work for your team.
Connect your store, add reviewed policies and decide which actions require approval.
Can CustomerEagle access my store orders?
Supported store connections can provide order context after setup and verification. Available actions depend on the integration and its permissions.
Will this replace our team?
CustomerEagle combines AI assistance and human support. Your team handles exceptions, specialist questions and decisions that need judgement.
Are voice and integrations included in every plan?
Availability depends on your plan, enabled add-ons and connected providers. AI Voice is a paid add-on. Review pricing and integrations for the setup you need.
Review pricingStart with one conversation. Build from there.
Try Professional free for 30 days, with Support and Sales in one workspace. Add Marketing when you’re ready.