01 / 03
SupportResolve the moment.
Keep conversations, AI assistance and phone support close to the work your team does every day.
- Shared inbox and AI
- Voice and follow-up tasks
Product updates / September 2026SEP / 2026
Your website. A warmer welcome.
Meet the new CustomerEagle website widget: a bold welcome, thoughtful motion and chat, voice and useful next steps in one place. Released 30 September 2026.
New release · CustomerEagle website widgetNew widget · 30 September 2026
A little help. A giant leap.
A new first impression for your website. An animated flight-inspired hero and a home-screen composer welcome visitors into chat, voice and your sales and marketing actions. Make both headline lines, colours, artwork and motion your own from Widget setup. Phone support requires AI Voice.
Explore the website widgetFEATURE / 001
↗ Actual widget · fictional store and demo data.
Now available / Platform
One customer. Three teams.
CustomerEagle now brings support conversations, sales opportunities and marketing campaigns together in one connected platform.
02 / 03
SalesMove the opportunity.
Give new leads a place to land, then work deals and the next conversation from one sales workspace.
- Lead inbox and pipeline
- Meetings and sequences
03 / 03
MarketingMake the next connection.
Build audiences and campaigns with the customer context already in CustomerEagle.
- Broadcasts and segments
- Journeys and forms
The connection
A shared contact record, tasks and one sidebar with a product menu keep every team close to the same customer story.
Available now. Sales comes with every plan; Marketing is a paid add-on in three tiers.
At home on your website.
Release journal
What changed lately.
New capabilities and useful refinements, in the order they arrived.
2026 / 09 — 10- 01
Meet your new website widget.
A sculpted hero, a home-screen composer and thoughtful motion bring a new feel to your website widget.
- Customize both hero title lines, supporting copy and navigation labels in five languages from Widget setup. Choose flight artwork, orbital rings or no artwork, with full, subtle or disabled motion and adjustable speed.
- Ask a question directly from Home. Your existing pre-chat requirements still apply. Voice appears when your selected AI Voice number is available; Explore uses your real configured actions and integrations.
- Visitors can pause animation, and reduced-motion device preferences are respected. Chat, history, help, bookings, attachments, proactive messages and consent-based co-browsing keep their existing flows.
- 02
Deal pages, today's priorities and a Customer 360 in the inbox.
Every deal gets its own page, every rep a ranked list for the day, and every support agent the customer's sales and marketing context.
- A deal page with one timeline across Sales, Support and Marketing for everyone involved, a buying committee with roles and notes — and, on Professional, an AI follow-up email you edit and copy.
- Today's priorities on the Sales home ranks up to eight things per rep, including deals whose customer has an unhappy support issue open. Rule-based on every plan; on Professional the AI can explain it, and the forecast too.
- Beside each conversation, a Customer 360 card shows open deals, the next meeting, consent and orders — each part only to people with access to that product.
- When a good-fit customer rates support 5 out of 5, their owner can get an expansion task (Standard and up), and every sequence email now carries a working opt-out link.
- 03
Sales and Marketing: smarter, and connected.
Sales and Marketing got sharper tools of their own — and now take what support knows into account.
- Sales: more than one pipeline and sales goals with attainment and pace on Professional, and a deal board that flags stalled, overdue and next-step-less deals on every plan.
- The AI drafts sequence emails, or a whole sequence, from your ideal customer — and marketing emails from a short brief, with subject-line ideas and block rewrites. Drafts only: a person sends.
- Segments can use support, sales and order data, with six smart templates and a live count. A new analytics page shows weekly results, and the AI can explain them.
- Marketing can pause for customers with an urgent or unhappy support issue, “stop mailing me” becomes an opt-out a person approves, and deal owners hear when their prospect contacts support.
- 04
Sales and Marketing are live.
CustomerEagle is now one platform for Support, Sales and Marketing, built around the same customer record.
- Sales gives new leads an inbox and deals a pipeline, with meetings and sequences from Professional.
- Marketing sends broadcasts and journeys to segments of your own customer data, with consent and unsubscribe built in.
- Marketing is a paid add-on in three tiers. Extra emails are only billed if you switch them on.
- 05
One sidebar for three products.
A product menu shows where you are and takes you to Support, Sales or Marketing in one click.
- Jump to a page: search every page and action with Ctrl K, or straight from the sidebar.
- Menu groups fold away; the group with your current page or waiting work stays open.
- Theme and sign-out now live together in one account menu.
- 06
A calmer, more reliable inbox.
Replies and conversation updates are easier to trust during a busy shift.
- Sent replies now appear even if the live connection drops.
- Message lists reconcile more cleanly, and the view stays put when you read older messages.
- Dashboard changes, including team invitations, show up more promptly.
- 07
Tasks brings follow-ups into one place.
Plan team work alongside customer conversations, from a quick follow-up to a recurring project task.
- Projects, boards, subtasks, recurrence, and workload views help teams organize the day.
- AI can suggest follow-ups or a day plan where enabled; a person chooses what to apply.
- A Tasks tab brings the work to the mobile app, too.
- 08
AI Voice joins the add-on store.
Bring phone conversations into the same CustomerEagle workspace as your other support channels.
- Configure an AI voice experience and manage numbers from the Voice workspace.
- Review call history and activity after the conversation.
- 09
Connect support work with Zapier.
A new private Zapier integration opens a path between CustomerEagle and the workflows your team already uses.
- Trigger workflows from conversations and messages.
- Create contacts, add notes, and send replies through connected automations.
- 10
Product answers feel more like shopping help.
Shopify product search can now put relevant product cards directly into a chat answer.
- Customers get a clear link to the product they asked about.
- Cart reminders respect your settings and stay out of the way of active conversations.
See it for yourself
The best update is the one you can use.
Take a look around the product, or start with your own support content.